Does your team have the skills they need to tackle VoIP?Where are the gaps, and how do we close them?

Do I need this?

Carriers have a combination of skill sets in telephony, IT, and IP switching and routing. The key to a successful VoIP operation is ensuring each individual has the right skill sets to do their job. If you would like a systematic plan to bring your team up to speed, a Skills Audit engagement might be a good fit.

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If you already know exactly where you want more training and for who, a Training engagement might be a better fit.

How does this work?

We start off by reviewing the scope of your operations, and the job definitions around it. We work with you on any tuning required there and then move on to define the specific skill sets by role. Finally, we formulate a plan and timetable with you for the necessary training.